d789 Privacy Policy — How We Protect Your Data

1 Who We Are

d789 is an online gaming and sports betting platform accessible at d789.win, designed for Pakistani players. When you create an account, make a deposit, place a bet on cricket or PSL, play Live Casino games or use Fish Games, you are sharing personal information with d789. This Privacy Policy explains how we handle that information responsibly.

For the purposes of this policy, "d789", "we", "us" and "our" refer to the platform and its operating team. "You" and "your" refer to any individual who accesses, registers with or uses any part of the d789 platform — whether on the website or via the d789 mobile app.

2 Data We Collect

We collect personal information in two main ways — information you give us directly and information gathered automatically when you use the platform.

Information You Provide

• Registration details: Your name, date of birth, mobile number and chosen username when you sign up for a d789 account.
• Identity verification: A copy of your CNIC or other identity document, if requested during account verification.
• Payment details: Your JazzCash number, Easypaisa account, Raast ID, bank account details or card information used for PKR deposits and withdrawals.
• Support communications: Messages, complaints or queries you send to the d789 support team through any channel.
• Preferences: Language, notification and marketing preferences you set within your account.

Information Collected Automatically

• Device & technical data: IP address, device type, operating system, browser type and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration and navigation paths within the platform.
• Transaction logs: Records of all deposits, withdrawals, bets, bonuses and account balance changes.
• Cookies and similar technologies: Session tokens, preference cookies and analytics identifiers as described in Section 5.

3 How We Use Your Data

d789 uses your personal data only for legitimate purposes directly connected to operating the platform and delivering a good experience to Pakistani players. Specifically, we use your data to:

• Create, verify and manage your d789 account.
• Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments.
• Settle sports bets on cricket, PSL, T20, football, esports and other markets accurately and on time.
• Operate Live Casino sessions and Fish Game rounds, including logging results for dispute resolution.
• Apply bonuses, promotional offers and wagering requirements to your account correctly.
• Conduct identity and age verification to comply with our under-18 policy.
• Detect and prevent fraud, money laundering, account abuse, bot usage and other prohibited conduct.
• Respond to your support queries and resolve account-related complaints.
• Send you platform notifications such as deposit confirmations, withdrawal updates and security alerts — these are service messages, not marketing.
• Send promotional communications about d789 offers and bonuses, but only if you have opted in to receive them. You can opt out at any time via your account settings.
• Analyse how players use the platform so we can improve the overall experience, fix issues and develop new features.
• Comply with applicable legal and regulatory obligations.

4 Payment Information

When you make a PKR deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account or a card, your payment details are processed through secure, tokenised payment channels. d789 does not store full card numbers or full bank account credentials on its own servers.

Payment data is handled by our trusted payment processing partners who operate their own security standards. The information we retain internally is limited to transaction references, amounts, timestamps and the payment method type — enough to reconcile your account and handle disputes, but not enough to initiate a payment without your active instruction.

All PKR transaction records are retained for the period described in Section 7 to allow for account auditing, dispute resolution and fraud investigation. You can view your full transaction history at any time from within your d789 account dashboard.

5 Cookies & Tracking Technologies

d789 uses cookies and similar technologies to keep the platform working properly and to understand how players use it. Here is a summary of the types of cookies in use:

Essential Cookies

These are required for the platform to function at all. They maintain your login session, remember your language preference and keep your bet slip intact while you browse. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use privacy-conscious analytics tools to understand aggregate platform usage — which games are popular, how players navigate between sections, and where technical issues occur. Analytics data is processed in aggregate and is not tied to your individual identity in any way that is shared externally.

Preference Cookies

These remember your display preferences, notification settings and other choices you have made within your d789 account so you do not have to re-enter them every session.

You can control cookie preferences through your browser settings. However, disabling essential cookies will prevent the platform from functioning correctly. We do not use third-party advertising cookies or cross-site tracking technologies.

6 Sharing Your Data

d789 does not sell, rent or trade your personal data to any third party. We share limited data only with the following categories of trusted partners, and only to the extent necessary for them to provide their services to d789:

• Payment processors: JazzCash, Easypaisa, Raast and card payment gateways receive only the data needed to process your specific transaction.
• Identity verification providers: If a third-party KYC service is used to verify your CNIC or age, they receive only the information required for that specific check.
• Game content providers: Live Casino and Fish Game providers may receive your session identifier and stake data to run games correctly. They do not receive your full profile or payment details.
• Platform infrastructure: Hosting, security and analytics providers who support the technical operation of d789 may process anonymised or pseudonymised data.
• Legal & fraud prevention: Where we are legally required to disclose data, or where we believe disclosure is necessary to prevent fraud or protect the safety of players, we will act accordingly.

All third-party partners who handle your data on our behalf are required to maintain appropriate data security standards and to use your information only for the specific purpose for which it was shared.

7 Data Retention

We keep your personal data only for as long as it is genuinely needed. Here is our general approach:

• Active account data: Retained for the entire period your d789 account is open and active.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction to allow for financial auditing and dispute resolution.
• Identity verification documents: Retained for the period required by our anti-fraud and verification obligations, typically five years from account closure.
• Support communications: Retained for up to three years from the date of the last interaction in case of follow-up queries.
• Analytics data: Anonymised and aggregated — retained indefinitely in non-identifiable form.
• Closed accounts: After the retention period above has expired, personal data from closed accounts is securely deleted or fully anonymised.

8 Data Security

d789 applies a range of technical and organisational measures to protect your personal data against unauthorised access, loss or misuse:

• All data transmitted between your device and d789 is protected by TLS encryption.
• Account passwords are stored using strong one-way hashing — d789 staff cannot see your password.
• Access to player data internally is restricted on a strict need-to-know basis. Team members can only access the data necessary for their specific role.
• Payment data is handled through tokenised channels — full payment credentials are not stored on d789 servers.
• Our platform infrastructure is monitored continuously for suspicious activity, attempted intrusions and anomalous access patterns.

While we take data security very seriously, no online system can guarantee 100% security at all times. You play an important role too — keep your d789 login password strong and unique, and never share it with anyone. If you suspect your account has been compromised, contact our support team immediately.

9 Your Rights Over Your Data

As a d789 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

Please note that some rights may be limited where we are required to retain certain data for fraud prevention, financial auditing or other legitimate purposes. We will always explain clearly if any part of your request cannot be fulfilled and why.

10 Minors & Under-18 Policy

d789 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use d789 under any circumstances.

If we discover — through our age verification process or any other means — that a player is under 18, we will immediately close the account, delete the associated personal data in line with our retention policy, and take steps to ensure funds are appropriately handled as set out in our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered a d789 account, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

d789 may update this Privacy Policy from time to time as the platform evolves or in response to changes in how we operate. When we make meaningful changes, we will update the "last updated" date at the top of this page. For significant changes that affect how your data is used in a material way, we will notify active players via a platform notification or a message to your registered mobile number.

Your continued use of d789 after a policy update is published means you accept the revised policy. If you have concerns about any change, you are welcome to contact our support team for clarification before continuing to use the platform.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how d789 has handled your personal information, please reach out to our support team. We aim to respond to all privacy-related queries within a few business days.

You can also reach us through the live support and help options available directly inside your d789 account or the d789 mobile app.